Refund policy

Our promise on condition

Every piece we sell is vintage, which means it has history. We photograph and describe that history honestly — wear, patina, repairs, maker's marks and all. If you want more detail, more photos, or a video walkthrough before you buy, ask us. We would much rather answer twenty questions than have a piece arrive and disappoint you.

48-hour inspection window

When your piece arrives, inspect it before the delivery team leaves if you can, and fully within 48 hours of delivery.

If it arrives damaged in transit, or if it is materially different from how we described it, email us at heirloomdecorshop@gmail.com within 48 hours with photos of the piece and the packaging. We will make it right — repair, partial refund, or full refund including return freight, depending on what happened and what you would prefer. Every piece ships insured, so you are not the one absorbing a carrier's mistake.

Cancelling before it ships

Plans change. If you need to cancel, contact us within 24 hours of placing your order and we will refund you in full, provided the piece has not yet been picked up by the carrier. Once a piece is booked with a freight carrier, we may need to pass on any non-recoverable carrier fee, and we will tell you exactly what that is before we do.

What we cannot accept

Because each piece is one of a kind and freight on vintage furniture is genuinely expensive, we cannot accept returns for change of mind, for a piece not suiting your space, or for characteristics we disclosed in the listing. Please measure your doorways, stairwells and room before buying — we are glad to talk through dimensions with you first.

Local pickup

If you are collecting from us in Williston, Vermont, inspect the piece with us at pickup. Once it leaves with you, the sale is complete.

Questions

Email heirloomdecorshop@gmail.com or call (802) 881-9191. A real person will answer.